Frontier Opinion Blog

Disclaimers:
1. This is all an opinion from a former customer.
2. We are in no way affiliated with Frontier Airlines

This blog exists because the policies and practices of Frontier Airlines, in my opinion, severely impacted the enjoyment of my honeymoon. I am currently sitting at the airport in Orlando (MCO) with my husband. When I booked our honeymoon cruise and airline tickets months ago, I had no idea that Frontier Airlines could negatively impact our trip and not be held accountable. I didn’t know that the flights we booked, giving us five hours of wiggle room, would be so delayed that we would miss the first leg of our cruise. I didn’t know that the maximum allowable reimbursement that would ultimately be offered was $100/passenger in airline credits, only redeemable by continuing to give them money – and that the only reason we got that much is because I complained until I reached a customer relations supervisor who indicated she was the end of the road. No further escalation was allowed. I had no idea that all of their employees, in my opinion, are completely worn out because they are only ever permitted to give bad news. I didn’t realize that I would spend nearly the entire balance of our primary spending accounts fixing their errors and just trying to get home. I am exhausted, defeated, and powerless.

While sitting in the airport, I’ve searched social media for others’ experiences. They are, in my opinion, overwhelmingly negative.

I will be sharing our experience in more detail, with receipts, as soon as this travel nightmare is over.

So why a blog? I’ve reached the end of the customer service line, and have been told many times to accept that we won’t be receiving any other form of compensation. We’ve been treated terribly, and we’ve seen others treated even worse. We’ve been berated by an airline pilot and crew, as if the delays and cancellations are our fault. This blog is to get someone’s attention at the company. We want people to avoid our mistake – and especially since Frontier was NOT the cost-saving option after all of the added fees, hotel costs, and additional airfare.

In future blog posts, this page will document our experience as we continue to seek reimbursement for this airline negatively impacting our honeymoon. We will detail the process we take and share any successes or failures. The main takeaway right now is this: in my opinion you should be warned that this airline mistreats its customers and knows that we are nearly entirely powerless to stop it. After this experience, we will only be known as former customers, and I hope that you will consider our opinions when making your future travel plans. More to come…